For any company that uses flexographic machines, or is evaluating their purchase, one often underestimated but critical factor is technical support and after-sales service. In today’s industrial digital context, support management can no longer be reactive, slow, or opaque. It must be fast, transparent, intuitive, and focused on production outcomes.
For this reason, Ofem launched a new technical-support platform dedicated to flexographic machines, designed to solve real issues, manage requests clearly, track every activity, and offer a privileged support channel for users of its flexographic presses. This article explains why a structured service platform is a real competitive advantage for industrial printing companies and how it improves operational efficiency.
Because technical assistance is a pillar for those who use flexographic machines
Industrial flexographic presses are not simple devices. They are complex, interconnected systems, often integrated into articulated production lines with significant output volumes. In industrial printing, downtime is not just an immediate cost: it means delayed deliveries, broken commitments, and reduced efficiency.
For this reason:
slow or unclear support can directly damage flexographic-printing performance,
unstructured technical assistance creates recurring inefficiencies,
an unclear service platform reduces diagnostic speed.
Support management is not an extra service: it is a strategic factor affecting production availability, profitability, and end-customer satisfaction.
How the new service platform Ofem works
The new service platform launched by Ofem radically changes how customers interact with technical support. It is not a simple ticketing tool, but a structured, transparent, and accessible environment designed around the real needs of flexographic-machine users.
Registration and dedicated access
Each customer can access the platform with dedicated credentials in order to:
open support requests immediately,
associate interventions with the relevant flexographic machine or production unit,
view the full request-and-response history.
Creation of detailed requests
When an operator reports an issue, the platform guides the user step by step through the collection of essential details, including:
the flexographic machine involved,
serial number,
anomaly description,
intervention priority.
This structured workflow enables faster and more accurate diagnosis, reducing time-to-first technical assessment.
Attachments and documentation
The platform also allows users to attach photos, videos, system logs, and diagnostic reports, giving the support team all relevant information without intermediate steps and accelerating issue evaluation and resolution.
The advantages of our technical assistance
- Reduced inactivity times: Thanks to the ability to open detailed requests and provide attachments from the first moment, the service team can: quickly analyze the request, give targeted answers, suggest step by step solutions, plan any on-site interventions. All this results in less time of inactivity of the flexographic machine and greater operational continuity.
- Complete treatment of each intervention: Every request, every intervention and every update remains tracked in the platform. This allows production managers to: have full visibility of the assistant historian, monitor the trend of problems, identify recurring trends that can suggest preventive maintenance activities.
- Improved communication with technical support: The platform eliminates the risk of missing communications between emails, voice messages or untraced calls. All conversation remains tidy and connected to the single request, with clear updates and automatic notifications.
- Data analysis and prevention: With data collected over time, you can do performance analysis and demand trends. This not only improves the service service, but can lead to: predictive maintenance, targeted software updates, optimization of machine use procedures. For those who use flexographic machines in high productivity industrial contexts, this is a strategic resource.
In the world of industrial flexographic machines, where technical complexity can be high and operating variables are many, a well-structured service platform represents a competitive asset, not a cost.
Having a tool that:
speeds up troubleshooting,
tracks and organizes every request,
promotes internal knowledge,
supports predictive analysis,
means first of all reducing unproductive time and the risk of unplanned downtime. It also means giving customers confidence, by showing concrete commitment to their day-to-day productivity.
Flexographic printing machines are complex instruments that can deliver high performance when supported by equally high-performing technical service. The new Ofem service platform was created with this goal: offering management of technical requests that is transparent, fast, and oriented to company productivity.
For an entrepreneur who uses flexographic machines, this platform is not an “additional service”: it is a strategic tool to increase reliability, operational availability, and control of the production process.
Support beyond resolution: training and operational know-how
We increase internal competence to your company
Ofem: Your Partner in Flexographic Printing
We will be happy to answer any questions you may have and help you best meet your needs.
How we will support you:
- Always attentive to the customer
- Ready to serve you best
- Over ten years of experience
- Results-oriented
- Problem solving at its finest
- Transparent consultancy
What happens next?
Let’s arrange a no-obligation phone call
We plan one or more meetings either on site or online
We will prepare a no-obligation proposal for you
Book a Free Consultation
FAQ
Editorial Q&A
Q: What is the most common mistake when evaluating Industrial Flexographic Press Support with the New Ofem Platform?
A: The most common mistake is evaluating only the purchase price and ignoring setup time, waste, and process consistency.
Q: How can we measure whether Industrial Flexographic Press Support with the New Ofem Platform is improving production performance?
A: Track startup waste, stable-speed output, repeatability across jobs, and intervention rate by operators.
Q: When does Industrial Flexographic Press Support with the New Ofem Platform become a strategic investment and not only a technical upgrade?
A: It becomes strategic when quality remains stable over time and process variability decreases across shifts.
Q: Which technical checks should be completed before scaling Industrial Flexographic Press Support with the New Ofem Platform?
A: Validate substrate behavior, registration stability, downtime causes, and maintenance windows under real workloads.
Q: How do we keep Industrial Flexographic Press Support with the New Ofem Platform reliable after go-live?
A: Use a recurring checklist, assign clear ownership, and review machine and process KPIs on a fixed cadence.